Abstract
The purpose of this study was to examine the relationships between the four dimensions of job demands (work overload, role ambiguity, interpersonal conflict, and work-home interference), four dimensions of spiritual resources (spiritual resources calling, attachment anxious, attachment avoidance, collaborative religious coping), emotional exhaustion and turnover intentions. The study was based on the Job-Demands Resources (JD-R) Model and 17 hypotheses were derived to investigate the relationships between the variables. Data was collected from 173 respondents using an online survey administered via the Survey Monkey platform. Respondents were selected using snowball sampling. Path analysis, a multiple regression approach was used to test the hypotheses across all respondents and two religious groups, Christians, and Hindus. Work overload and work-home interference increased emotional exhaustion across all respondents. Among Christians, work overload increased emotional exhaustion while collaborative religious coping reduced it. For the Hindus, emotional exhaustion is increased by role ambiguity. Turnover intentions among all respondents are increased by role ambiguity and emotional exhaustion, and reduced by spiritual resources calling. Turnover intentions are increased by role ambiguity and reduced by spiritual resources calling among Christians. Among Hindus, turnover intentions are increased by interpersonal conflict and emotional exhaustion but are reduced by spiritual resources calling and attachment-anxious. The study has contributed to the theory by highlighting the contextual factors among Christians and Hindus that influence the JD-R Model variables. Related to practice, the study provides pointers for appropriate strategies that can be applied to reduce emotional exhaustion and turnover intentions among Christian and Hindu employees.