Abstract
This study investigates the impact of job demands on emotional exhaustion and the impact of job demands and emotional exhaustion on emotional ill-health and turnover intention using the JD-R Model theoretical perspective. Fourteen hypotheses were derived to investigate the relationships between the variables. Data were collected from employed respondents, aged 18 and above, using an online survey administered by Survey Monkey. The hypotheses were tested across all respondents and two employee categories, administrative and nonadministrative, using data obtained from 173 respondents. Among the 14 hypotheses, six were confirmed across all respondents and five each among both the administrative and nonadministrative employees. The findings highlight the extent to which contextual factors influence the relationships between JD-R Model variables in the workplace, and shed light on strategies that managers can apply to improve employee wellbeing in the workplace. Keywords: Job demand, work overload, interpersonal conflict, role ambiguity, work